· What are your cancellation policies?
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We hold a firm 24-hour cancellation policy for rides and a one-month cancellation policy for events. If a flight is delayed on account of the weather, we will do everything possible to accomodate the new time, but if it causes us to be double booked, there is only so much we can do.
· What forms of payment are accepted?
While we do require a card to be put on file, payment can instead be made with cash, venmo, or other card directly to the chauffeur. You will not be charged until after a ride has been completed.
· Are your fares subject to change?
Yes, our prices can fluctuate due to demand and inclement weather. You will always be notified well in advance if we foresee your fare to be more expensive than advertised.
· Can you accommodate my ski equipment?
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Absolutely! We are skiers here too and know the mountains inside and out. We are happy to provide any advice to take the most advantage of your time in Aspen. Our spacious SUVs are equipped with roof racks, as well as ample interior space. If you foresee a large group / gear needs, please contact us and we can let you know a solution.
· Are pets allowed to travel in your vehicles?
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Pets are always welcome in our vehicles as long as they are well behaved. Any “accidents” in the vehicle will result in a $600 detailing fee. We are always happy to pull over so that your furry friend may relieve him or herself.
· Can I smoke in the vehicle?
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Our vehicles have a strict non-smoking policy. If broken, you will incur a cleaning fee of $600, plus the cost of repairs for any damage related to smoking.
· Is there a charge if I need to make a stop?
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Your driver is happy to accommodate one brief (5 minute) stop assuming it is not far out of the way, not including the complementary grocery stop. Extra stops and travel time to/from these stops will be billed according to your vehicle’s hourly rate.